Please visit coronavirus.uiowa.edu to stay updated on campus COVID-19 information.

Student Care & Assistance

Student Care & Assistance provides assistance to University of Iowa students experiencing crisis and emergency situations. These situations may include:

  • Hospitalization
  • Medical emergencies or long-term illness
  • Mental health concerns
  • Chronic conditions
  • Death of a family member
  • Natural disasters - fire, tornado, flood
  • Off-campus living concerns
  • Unexpected events or challenges

For more information on Student Care & Assistance at the University of Iowa, follow this link: https://dos.uiowa.edu/assistance/help/

Student Care & Assistance will be available 8:00 AM – 5:00 PM Monday-Friday to provide support. Given staff are working remotely, emailing dos-assistance@uiowa.edu or calling 319-335-1162 will be the best way to seek assistance.

UISG Airport Shuttle Sprint Service

UPDATED March 12, 2020

  • Spring Departures (extended end-date) March 12 – March 22 
  • Reservation Deadline (extended) March 16 at 11:59 pm CST
  • Spring Arrivals (extended end-date) March 21 – April 8
  • Reservation Deadline (extended) April 3 at 11:59 pm CST

Please note that reservations must be made at least 24 hours in advance to ensure our partners at Yellow Cab of Iowa City can arrange transportation. 

If you have already booked an arrival pickup (from CID to Iowa City), be on the look-out for a follow-up email requesting information on any reservation changes. Failing to respond to that forthcoming email will result in your reservation being canceled.

Riders with any cancellations, changes, or delays must call Yellow Cab's designated Dispatcher Phone at 319-341-7939 as soon as possible or risk being charged a no-show fee. Do not submit another reservation if your plans change, as you will be charged a no-show fee.

UISG and Yellow Cab are working closely with University administration as we monitor the global situation and consider the safest options for students. Should virtual instruction be extended past April 3rd, we will communicate with students at that time.

For information on the structure of this service, fees, pick-up locations, reservation forms, or frequently asked questions, please visit the Airport Shuttle page on the UISG website.

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Student Care & Assistance Travel

SHIP AND UIGradcare health plan members

“The safety of our students is a top priority for the University of Iowa. We are providing no-cost telehealth video visits for our students and their dependents on SHIP and UIGRADCARE health insurance who have flu or COVID-19 health concerns.

If you have flu symptoms or health concerns related to the 2019 Novel Coronavirus (COVID-19), please consider staying home from school and scheduling a telehealth video visit with one of our UI Health Care providers.

Symptoms may include:

  •   Fever
  •   Cough
  •   Shortness of breath

Schedule a telehealth video visit in MyChart or call 1-319-384-9010. More information is available on the UIHC website.

Telehealth video visits with UIHC will be fully covered for SHIP and UIGradcare health plan members. A co-payment is not required.”

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Student Care & Assistance

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